LuxSci Support and Training
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Customer Support Focus
Just about every hosting provider says they offer support for their
services, but rarely does it amount to more than a glorified waiting list.
They may tout a long list of features, but all the features and robustness
in the world are meaningless without a professional level of service and
support to back it all up and make it work.
At LuxSci we believe that it's just as important to work with you as it
is for you. That's why, in addition to our ever-growing list of exciting
features, you'll receive rapid, knowledgeable responses to all of your
support issues -- from sudden emergencies to even your slightest concerns.
No matter when the question arises, LuxSci Support is always easily
accessible day and night, every day of the year. We're willing to bet it's
the closest thing to a house call you'll find from an email provider. But
don't take our word for it... see our customer testimonials.
Support Tickets
Our primary support tool is our support ticketing system. We designed
it to be intuitive and easy to use, and it is tightly intergrated with our
extensive help system. All support tickets are immediately sent to our
support staff when submitted.
Support Hours
Our standard support hours are 9am to 11pm Eastern Time (USA). We also
provide emergency support 24 hours a day, every day, to quickly address
all service availability issues.
Online Help
LuxSci has developed an extensive collection of help documentation,
covering every aspect of our services. It is logically organized and has
a powerful search engine designed to provide an intelligent list of help
files in response to your query. Additionally, our help files are
dynamically tailored to the user that you are logged in as. From user
specific settings, to set up an email program, to hiding documentation
that doesn't apply to a user, our Members' Help is designed to eliminate
wasted time sifting through information that doesn't apply to the question
at hand.
Phone Support
If you prefer to talk to a support technician rather the use the support
ticketing system, you can call our 800 number or open a support ticket
with a number where we can reach you.
Administrative Consultant
We can provide you with a consultant to guide you through the initial
setup and/or on-going maintenance processes. This may be ideal if you have
a complex and changing account and you do not want to be bothered with
administering it yourself.
Training
LuxSci offers a 1-hour, web-based administrative and basic support
training classes for a fee, ideal for the Main Administrator or Technical
Contact of your account.
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Listen to Our Clients: "The excellent service offered by Lux Scientiae is unequaled. Not only does it offer robust and flexible solutions, but their technical support is fast, professional, and understanding. In an industry full of improvised and unprofessional providers, Lux Scientiae is a true model to be followed." Cesar Pinera, Mexico City, Mexico
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